Returns & Exchanges

At Retroid Pocket, we want you to be completely satisfied with your gaming experience, which is why we offer a 15-day return window for products in original, like-new condition. If you encounter any hardware defects or change your mind, our support team is here to facilitate a smooth return or replacement process.

Return Process

• 1.
  Initiate a Request

  Contact our customer support team via the official portal with your order number and a brief explanation of the reason for the return.

• 2.
  Technical Assessment

  For hardware issues, provide photos or video evidence as requested by our technicians to determine if the unit qualifies for a warranty exchange or a standard return.

• 3.
  Secure Packaging

  Once approved, pack the Retroid device in its original packaging including all charging cables, SD cards, and manuals to ensure a full refund.

• 4.
  Shipping and Refund

  Ship the package to our designated service center; once received and inspected, your refund will be processed to your original payment method within 7-10 business days.